Is ChatGPT The Search Engine Killer? Will It Eliminate The Need For Customer Service Reps In The Future?
I've been testing ChatGPT for a while now, and it's nothing short of amazing. This AI-powered tool gives you answers to questions, writes articles, and even codes fast.
And while it still requires human input, as some things come out inaccurate, it's right most of the time.
With ChatGPT, you don't need search engines unless you want the most up-to-date world information. That's because ChatGPT has limited knowledge of the world.
In the future, I can see a ChatGPT and search engine integration that eliminates the need for multiple searches and sorting through many results to find the one.
For example, I asked ChatGPT to tell me the best ways to promote a website, and here's what it wrote:
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Could I have answered it better? Yes. But the answer is perfect for a user that wants a clear direction of things to investigate further.
The utility of this application is incredible. For writers like myself, ChatGPT is an invaluable resource that can help me craft content faster. However, I prefer Jasper for that sort of thing – since it doesn't have limitations in world knowledge and is a better tool, in my experience.
Of course, I still have to do my usual work to craft engaging copy, but it saves me lots of time.
Customer Service Reps and ChatGPT
I can see an integration of ChatGPT with chatbots limiting the need for online customer service reps.
I do not see it replacing human customer service representatives entirely.
It may reduce that need by 80% because if you can train the AI about your company, it can answer most questions accurately. So customers would start with ChatGPT and request human support if needed.
Some customers may have complex or nuanced questions that require the expertise and empathy of a trained representative.
Further, ChatGPT can't replicate the personal touch and emotional intelligence that a human representative can provide – at least, not yet.