Implementation Specialist

Are you a Portuguese and Spanish speaking professional with a passion for customer service? Nordhealth is on a mission to redefine digital healthcare and we want you to be part of it!

Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empower veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in over 10,000 clinics and hospitals annually across 30+ countries.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all ~400 employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

Creating great products is at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

About the role

We are seeking a dedicated individual for a role that centers around Provet Cloud, our cloud-based veterinary practice management software (https://www.provet.cloud/). Provet Cloud is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team.

We’re now looking for a driven team-oriented Implementation Specialist to join our Implementation Team to help us scale our Portugal veterinary operations! The role is based in Spain.

Reporting directly to the Implementation Manager, your main goal is to take care of the onboarding process of new customers from start to finish. In this role, you will train and consult with our veterinary customers on the optimal use of our highly customizable software (this includes remote and in-person training).

This is a unique opportunity to join our team and contribute to enhancing the efficiency and simplicity of veterinary practice management through Provet Cloud!

Your key responsibilities include:

• Deliver online and onsite training to veterinary professionals

• Manage implementation projects from start to finish and customize the software to the veterinary customer’s needs

• Work closely with different members of clinics to advise on best practice Provet Cloud workflows

• Collaborate with key stakeholders from universities to corporate accounts to build customized training and go-live strategies

• Manage multiple projects simultaneously as well as training a wide range of customers with different abilities

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in the veterinary industry. Maybe you’ve also worked in a fast growing, global SaaS company?

Our Implementers are high-level workflow experts who advise on how to make the clinical environment more efficient and create a better work-life balance for our veterinary professionals.

In addition, we humbly request that you:

• Have the ability to juggle between multiple projects and tasks

• Have excellent customer service mentality

• Have a technical mindset and competence with a passion for training others

• Have the aptitude to explain technical matters to non-technical people

• Have the aptitude to learn new software quickly

• Are a great problem solver

• Have immaculate attention to detail and organization

• Have good spoken and written English language skills and prior experience of working in an international company

• Have native/ bilingual spoken and written Portuguese and Spanish language skills

• Are based in Spain

• Are willing to travel up to 50% of your working time from Spain to Portugal (varies depending on the month)

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Nordhealth operates in a rapidly changing healthcare field worldwide, and we are seeking colleagues who would be eager to be part of it.

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• Talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We’ll fill the position as soon as we find the right person.

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