Procurement and AP Lead

Customer.io

👋 Hi, I’m Margaret, Accounting Manager at Customer.io. I’m looking for a Procurement and AP Lead to join our Business Operations team. As Procurement and AP Lead, you’ll work with me and our Senior Controller to support and maintain the financial needs of the company. You will oversee and optimize our accounts payable and procurement processes. Your leadership will be crucial in driving strategic initiatives, fostering vendor relationships, and ensuring financial compliance and efficiency.

Some things you’ll do:

Accounts Payable Management:

  • Lead the accounts payable function, ensuring accurate and timely processing of vendor invoices in compliance with company policies and regulatory requirements.
  • Develop and implement best practices for vendor onboarding, invoice verification, reconciliation, and payment processing, optimizing efficiency and minimizing errors.
  • Conduct regular reviews of accounts payable processes and controls, identifying opportunities for automation and enhancement.
  • Manage Credit Cards including generating credit cards, reviewing, categorizing, and posting credit card charges, and ensuring receipts have been collected.
  • Drive special projects as needed within the accounting team.

Procurement Management:

  • Lead the implementation of the Airbase procurement management system.
  • Manage all procurement activities, including assisting with vendor selection, contract negotiations, and purchase order management.
  • Collaborate closely with departmental stakeholders to understand procurement needs and develop strategic sourcing strategies aligned with business objectives.
  • Implement procurement policies and procedures to ensure compliance with regulatory requirements, efficient procurement activities, and financial controls.

Analysis and Other:

  • Provide assistance in financial reporting and analysis related to accounts payable and procurement, highlighting trends, variances, and opportunities for optimization.
  • Develop and monitor accounts payable and procurement processes, driving continuous improvement initiatives.
  • Assist with various month and year-end closing tasks.
  • Assist with audit and tax engagements.
  • Prepare and file 1099’s for all necessary vendors.
  • Collaborate with cross-functional teams to integrate financial data into business planning and forecasting activities.

We’re looking for someone who has/is…

  • Located within UTC -8 to UTC -5 time zones.
  • Strong knowledge of accounting principles, procurement best practices, and regulatory requirements.
  • Excellent analytical and problem-solving abilities, with a track record of driving process improvements and cost savings initiatives.
  • Experience in implementing procurement tools.
  • Proficiency in accounting and ERP software (e.g., Netsuite).
  • Intermediate/Advanced Excel proficiency.
  • Demonstrated attention to detail.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across departments.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $100,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.


Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.

Here’s what you can expect from our hiring process:

  1. 30-minute video call with a Recruiter
  2. 60-minute video call with the Hiring Manager
  3. Take Home Assignment
  4. Assignment Review Call with two potential team members
  5. Final Interview

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