Speak Your Way To Cash: Customer Success Coach

  • Consultant
  • USA Only

Speak Your Way To Cash

Headquarters: Remote

URL: https://speakyourwaytocash.com

Are you an experienced business coach?

Do you want to join a company that will give you autonomy, an opportunity for growth and provides a culture of excellence?

Do you deeply care about the client’s journey and how successful they are in a program?

Then the team at Speak Your Way to Cash needs you!
Speak Your Way to Cash helps experts land large contracts. The company is a startup, and the work pace is fast. Ashley is frequently traveling, but always doing so to move the mission forward. She needs a high level leader in her company to take care of current clients while also bringing in new clients.

This new role on her team, the Client Success Coach is pivotal to the success of the company. This will be a huge opportunity for the right person. Either this job description speaks to your soul, or you feel weak in the knees with fear when you read it. If it’s calling your name, we want to meet you. 
Ashley graduated top of her class from Northwestern as a Lawyer, and went on to a successful career. She left it all to become an entrepreneur where she now inspires and empowers others through her teaching and speaking. Speak Your Way to Cash does multiple webinar launches per year – upwards of 15-20. Selling from stage is Ashley’s expertise, and the company hosts 5-7 live, in person events in Atlanta and abroad per year. As the Customer Success Coach, you will come alongside Ashley and serve as another face for the brand. The current clients will be led by you, and the prospective clients will be sold into the programs because of you.  

You have extensive experience working one-on-one with clients and cultivating a strong community bond that is unbreakable. You focus on the people because you know building a relationship is the first step to gaining trust. With trust, clients can unlock potential they didn’t even know existed. You are then familiar with developing coaching plans for clients in order to take them on the journey of growth. All the while, you are side-by-side with the community members and students. You’ll even hunt them down and call if they stop showing up. That is how much you care!
Additionally, you know the importance of analyzing and upleveling the customer journey. The first part of that journey is saying YES to the program or mastermind. You are not afraid of selling this opportunity of life changing content through a webinar or from a stage. You feel comfortable speaking to large audiences.
You are perfect for this role if you have experience coaching and taking care of clients on a deep level. You love presenting, and selling something you believe in is very natural for you. Your convictions and values drive your actions. You are ready to join a company that embodies excellence. You are professional, polished, respectful and an expert at what you do. Now is the time in your career to go all-in with one, proven opportunity. 
Warning: this is not another J.O.B. This role is a true opportunity to be a part of a mission-driven organization. Ashley expects excellence from her team members, and she rewards excellence. For this role in particular, she is looking for a leadership level employee that will add to her company.  

If you have a high drive for excellence and results, and this kind of work excites you, then this role might be perfect for you! 

Responsibilities (tasks associated with the role)
Customer Success
  • Conduct one-on-one coaching calls with clients to help them reach their goals, using Company products and service. 
  • Track success metrics of clients and report on their progression. 
  • Draft and present success plans to clients so they can grow their respective companies. 
  • Direct clients to appropriate products for additional support & learning 
  • Assist customer support specialist during high-volume weeks or their vacation time to help with client issues, complaints or requests 
  • Finding, noticing and activating upgrades within the program
  • Follow up with clients that no longer show up to calls, etc.
  • Report on trends in client success 
  • Record client case studies and testimonials
  • Develop deep relationships with clients
  • Assist with developing collections procedures for clients who default on program products and services.  
Coaching & Curriculum
  • Create coaching plans
  • Learn Speak Your Way to Cash content and guide students through programs, frameworks, etc.
  • Serve as community host at live in-person events; encourage engagement and relationship building within the group 
  • Conduct one-on-one and group coaching calls 
  • Create and record content for current clients
  • Design the curriculum for new and enhanced modules of our core and new offerings
Sales and Presentations
  • Conduct sales webinar to prospective clients. (Training available.)
  • Speak and sell on stage at company events. (Training available.)
  • Conduct live videos and post other forward facing content to draw customers into programs 
Program Management
  • Serve as the program lead for company programs (Membership, Mastermind and Course) 
  • Ensure Program Assistant is uploading content
  • Manage any contracted coaches and program experts 
  • Manage any special events exclusive to clients etc. 

Requirements (expected proficiencies to excel in this role)

This position is for a person who is:
  • Experience leading a community
  • MUST HAVE Experience as a business coach
  • Understanding of digital marketing
  • Comfortable presenting
  • Willing to learn
  • Coachable
  • Trainable
  • Professional
  • Polished
  • Confident
  • Enthusiastic
  • Can-do Attitude
  • Proactive and takes initiative
  • Solution-oriented
  • Exceptional written and verbal communication skills
Additional requirements:
  • Available to work 9 am – 5 pm EST
  • Access to a computer 
  • Reliable internet connection
  • Reliable and distraction-free work environmen
This position is NOT for someone who:
  • Wants to build his/her own business
  • prefers a slow-paced work environment
  • Is unavailable to work during EST operating hours
  • Is unavailable to travel to Atlanta 5-7 times per year

Software Utilized by Company
Kartra, Hubspot, Coach Simple, Asana, Loom, WhatsApp, Google Suite

Current Team Members
Launch Assistant, Operations Assistant, Copywriter, and various other contractors

About Speak Your Way to Cash
At Speak Your Way to Cash, we teach professionals to better package, pitch, and sell their products and services. And when we say “professionals”, we mean consultants, trainers, speakers, entrepreneurs, attorneys, doctors, authors… any professional who has something to sell. And what do they sell? Consulting services, professional services, information, books, courses, training, speaking gigs, or any and all combinations of such.

We educate and train via in-person events, courses, books, podcasts, social media, and even an invitation-only private mastermind group with Ashley, the company founder.
Working inside the company is very rewarding. Everyone on the team is a self-starter aiming for excellence, and they are rewarded for being such. The common bond that ties everyone together is the love of serving the brand and mission of helping black women sell. Speak Your Way to Cash is the industry leader in what they do. 

About Ashley Kirkwood
Ashley Kirkwood is an entrepreneur, speaker, and award-winning lawyer. As a renowned corporate attorney, she reached what many would call a peak – a $300k+ job. But she left it to go on her own.
She began a virtual law firm, which quickly replaced and then surpassed her previous income. But along the way, she realized two things: she loved speaking and teaching, and she also had a real talent for scaling up a business. She perfected packaging and presenting professional services to corporations and other organizations, and started teaching others. Speak Your Way to Cash® was born.

Ashley’s enthusiasm and success mindset are infectious, and her results have been well-documented. Most important to her, however, is how her teachings help, inspire, and empower others. Professionally, that’s what she lives for.
Ashley has been recognized as a thought leader by FORBES, Crain’s Chicago Business, Black Enterprise, The Chicago Tribune, and more.

Offer Details
This is a full-time, remote, employee position. The position will start as a contractor for the first 90 days. Pay is between $65,000-$70,000/year (based on experience). Benefits include:
  • Bonus based on webinar sales
  • 50% of healthcare expenses paid by the company after 90 days of employment. Including medical, dental and vision.
  • Travel experiences 
  • Paid Holidays
  • 10 days of PTO after trial period of 90-days 
  • Contract to permanent position (contractor for the first 90 days) then full-time W2 offer

To apply: https://weworkremotely.com/remote-jobs/speak-your-way-to-cash-customer-success-coach