Back to Module 1

Module 1 visual components

AI for small business: what’s real, what’s not

Component 1

AI capability map

Use this map after Lesson 1 to help learners separate different AI use cases.

AI categoryWhat it doesSmall business examplesWatch-out
Generative AICreates or rewrites text, images, code, audio, or structured draftsEmail drafts, blog outlines, social captions, proposal first drafts, SOP draftsCan sound confident while being wrong or generic
Machine learningFinds patterns in data and makes predictions or recommendationsLead scoring, churn risk, fraud detection, product recommendations, demand forecastingNeeds organized, reliable data to be useful
AI-assisted automationRuns repeatable workflows with AI steps inside themForm intake summaries, support ticket routing, CRM updates, follow-up draftsNeeds clear rules, review points, and error handling
AI agentsUses tools or follows multi-step instructions to complete a larger taskResearch assistant, support assistant, internal workflow assistant, reporting assistantRequires tighter boundaries, permissions, and oversight

Component 2

AI assistance vs. AI replacement

QuestionAI assistanceAI replacement
Who makes the final decision?A human reviews and decidesThe system acts with little or no review
Best forDrafting, organizing, summarizing, researching, preparingNarrow, low-risk, repeatable actions
Risk levelLower when review is built inHigher when customer trust, money, or sensitive data is involved
Good first step?YesOnly after the process is tested and low-risk

Rule of thumb: Start with AI assistance. Move toward replacement only when the task is narrow, the risk is low, the rules are clear, and the workflow has been tested.

Component 3

Problem-first AI sentence builder

Use this before signing up for any AI tool.

Template

I want AI to help me [specific task]
so I can [specific business outcome],
using [inputs/context],
while respecting [constraints/risk limits],
with [human review step] before the final output is used.

Build your sentence

Your sentence

Example 1: service business

I want AI to help me turn estimate request forms into first-draft follow-up emails
so I can respond to new leads faster,
using the customer's form answers, service area, and project type,
while avoiding price promises or scheduling commitments,
with a team member reviewing every email before it is sent.

Example 2: content workflow

I want AI to help me turn customer questions into weekly newsletter ideas
so I can publish more consistently,
using sales call notes, support emails, and common objections,
while keeping our advice accurate and on-brand,
with final review by the business owner before publication.

Example 3: operations

I want AI to help me summarize weekly project updates
so I can see blockers faster,
using task comments, meeting notes, and deadline changes,
while keeping private client details out of public tools,
with a manager reviewing the summary before it is shared.

Component 4

AI fit quick filter

Use this light filter in Module 1 before the deeper AI Opportunity Matrix in Module 2.

Score each item from 1 to 5.

TaskRepeats oftenUses text/dataHas clear inputsNeeds human judgmentRisk if wrongGood first AI candidate?
Example: summarize sales call notes55432Yes, with review

How to read it

  • Strong early candidates repeat often, use text or data, and have clear inputs.
  • Be careful when human judgment is high or the risk of being wrong is high.
  • A task can still be a good AI-assisted candidate even when it is not safe to automate fully.

Component 5

Do not use AI yet when…

Use this as an early safety filter.

Do not use AI for a workflow yet when:

Better move: simplify the task, document the process, remove sensitive data, add a human review step, then test AI on a small sample.

Component 6

AI reality check worksheet

Use this as the Module 1 deliverable.

Section 1: where we are now

Answer briefly.

Section 2: where time and attention are leaking

List 3 to 5 recurring tasks that slow the business down.

TaskHow often it happensWho handles itTime spentWhat makes it frustrating?

Section 3: what AI might help solve

Use the problem-first sentence builder.

Section 4: what we need to protect

Check any that apply.

Protection areas

Section 5: what a useful result would look like

Be specific.

Desired resultCurrent baselineBetter result
Example: newsletter drafting time3 hours per issue60 to 90 minutes per issue

Completion check

Before moving to Module 2, make sure you can answer:

Completion check

Component 7

AI expectation reset

AI can help you…AI cannot do this by itself…
Draft fasterUnderstand your business context
Summarize informationKnow what is strategically right
Find patterns in provided dataFix messy data without guidance
Create first versions of documentsGuarantee accuracy
Repurpose contentReplace your brand judgment
Support repeatable workflowsRepair a broken process automatically
Reduce manual effortRemove the need for policy and review