[ASTRA] WordPress Support Specialist

  • Remote
  • Anywhere


We’re looking for a kind, supportive, and all-around friendly technical Support Specialist with 3 years of support experience in WordPress and automation tools to join our growing team!

Brainstorm Force is a leading product development company with a mission to bring businesses online. Our products empower millions of websites already!

As a support specialist, you’d help our customers use our products and WordPress more efficiently.

Amazing perks we offer –

  • Remote work
  • Flexible working hours
  • Competitive salary
  • Paid time off
  • Parental leave
  • Allowances for setting up workspace
  • Excellent work-life balance
  • Career growth opportunities

Requirements –

  • Proficiency with Zapier/Automation Tools: A deep understanding of how Zapier works, including creating and troubleshooting workflows, managing integrations, and configuring automation tasks.
  • Troubleshooting Automation Workflows: Identify and resolve issues that arise within Zapier workflows, such as data syncing problems, action failures, or integration errors.
  • Knowledge of Automation Concepts: A solid grasp of automation principles and best practices is essential for effectively assisting users with setting up and optimizing their workflows.
  • API Familiarity: Familiarity with APIs and the ability to troubleshoot API-related issues is beneficial.
  • Understanding of Webhooks: Knowledge of how to configure and troubleshoot webhooks within Zapier for triggering actions in external applications is valuable for supporting users with more complex automation needs.

What do you bring –

  • Empathy for customers.
  • Passion for providing excellent support.
  • Fluency in English (spelling and grammar).
  • At least 3+ years of experience with WordPress.
  • Strong knowledge of Automation tools.
  • Familiarity with tools like HelpScout, Trello, Asana, GitHub, and Slack.

Bonus points for any of the following –

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, JavaScript, and any JS framework.
  • WordPress theme and plugin development experience.
  • Previous remote working experience.

Sounds interesting? Please apply through – forms.brainstormforce.com/wp-support/

Explore our career page for some more wonderful opportunities – brainstormforce.com/join/