How to Cancel or Turn Off Auto-Renew for Hosting Products
Turning off auto-renew stops a product from renewing at the next billing date. It does not always remove the product immediately. In many cases, you can keep using the product …
Tech Help Canada Staff
How to Check Your Hosting Plan Details
Your hosting plan details tell you what product you have, which domain it is connected to, when it renews, and what management tools are available. Checking those details can help …
How to Find Your Tech Help Canada Hosting Products
Your Tech Help Canada Hosting products may include domains, hosting, WordPress, SSL, Website Builder, Microsoft 365, website security, backups, or other tools. Finding the right product matters because each one …
How to Renew Your Domain or Hosting Plan
Renewing a domain or hosting plan keeps the service active for another term. For a small business, renewals are not just billing tasks. An expired domain can make your website …
How to Sign In to Your Tech Help Canada Hosting Account
You sign in to your Tech Help Canada Hosting account when you need to manage domains, hosting, WordPress, SSL, business email products, renewals, billing, or other hosting-related products. Use the …
What Is cPanel, And When Should You Use It?
cPanel is a hosting control panel. It gives you a browser-based way to manage technical parts of a website, such as files, databases, domains, PHP settings, backups, and some server …
How Long Does DNS Propagation Take?
DNS propagation is the time it takes for DNS changes to update across networks. Some changes appear within minutes, while others can take longer. During propagation, different people may see …
How to Change Nameservers Without Breaking Your Website
Changing nameservers moves DNS management for a domain from one system to another. That can be useful during a website move, DNS service change, or hosting setup, but it can …
How to Connect a Domain Bought Somewhere Else to Your Hosting
You can use a domain bought from one company with hosting from another. The domain registration and website hosting do not have to be in the same account. To connect …
How to Connect a Domain to Your Website
Connecting a domain to your website means making sure visitors who type your domain land on the correct site. The connection usually happens through DNS, website builder settings, hosting settings, …
How to Point a Domain to Your Hosting Plan
Pointing a domain to your hosting plan tells visitors where your website is stored. The domain remains the address, and the hosting plan serves the website. This task usually involves …
Nameservers vs DNS Records: What’s the Difference?
Nameservers and DNS records both help your domain send people and services to the right place. The difference is that nameservers decide where DNS is managed, while DNS records give …
What Are Nameservers?
Nameservers tell the internet where your domain’s DNS records are managed. If your domain is the address people type, nameservers point to the place that holds the instructions for that …
What Is a CNAME Record?
A CNAME record is a DNS record that points one hostname to another hostname. It is often used for www, subdomains, website builders, email tools, and third-party services. CNAME stands …
What Is a TXT Record?
A TXT record is a DNS record that stores text. It does not usually send website visitors anywhere. Instead, it is often used to prove domain ownership, verify services, or …
What Is an A Record?
An A record is a DNS record that points a domain or subdomain to an IPv4 address. It is one of the most common records used to connect a domain …
Why Your Domain Works Without WWW But Not With WWW
Your domain can work without www but fail with www because those are two different hostnames. They may look like the same website to visitors, but DNS can treat them …
Why Your Website Isn’t Showing After Changing DNS
If your website is not showing after a DNS change, the problem may be timing, a missing record, the wrong DNS provider, SSL, hosting setup, or browser cache. The best …
Essential WordPress Settings to Check Before Launching
Before launching a WordPress website, review the settings that affect how visitors, search engines, forms, users, and browsers experience the site. Small settings can create big launch problems if they …
How to Choose a WordPress Theme for a Small Business Website
A WordPress theme controls much of your site’s layout, templates, styling options, and editing experience. The right theme helps you build the site your business needs without adding unnecessary weight …
How to Install WordPress on Your Hosting Plan
Installing WordPress gives your hosting plan the website software it needs to create pages, posts, menus, forms, and other site features. The exact installation path depends on your hosting product. …
How to Install WordPress Plugins Without Slowing Down Your Website
WordPress plugins add features to your site, but every plugin adds code, settings, and maintenance responsibility. A few well-chosen plugins can be helpful. Too many plugins, or the wrong plugins, …
How to Log In to Your WordPress Dashboard
The WordPress dashboard is where you edit pages, publish posts, manage media, update plugins, adjust settings, and control users for a WordPress website. Your WordPress login is not always the …
What to Do After Installing WordPress
After WordPress is installed, the site is not automatically ready to launch. You still need to check the basic settings, security habits, theme, plugins, pages, forms, backups, SSL, and search …
Why You Can’t Log In to WordPress
WordPress login problems can come from a wrong password, the wrong login URL, browser cookies, security tools, user permissions, email delivery, plugin conflicts, or a domain pointing to the wrong …
WordPress Homepage Not Updating? Here’s What to Check
If your WordPress homepage is not updating, the problem is usually caching, the wrong homepage setting, the wrong page being edited, a page builder template, browser cache, or a plugin …
WordPress Site Looks Broken After an Update: What to Do First
If your WordPress site looks broken after an update, stay calm and avoid changing many things at once. The cause may be a plugin conflict, theme issue, cache problem, PHP …
Business Email vs Gmail: What Should a Small Business Use?
A personal Gmail address can work when you are testing an idea or handling casual communication. For a business people need to trust, domain-based email is usually the better long-term …
How to Connect Your Business Email to Gmail or Outlook
Connecting business email to Gmail or Outlook can mean a few different things. You may want to use Outlook with Microsoft 365, add a mailbox to the Gmail app, send …
How to Create a Business Email Address With Your Domain
A business email address uses your domain after the @ symbol, such as hello@yourbusiness.ca or bookings@yourbusiness.ca. It looks more consistent than using a personal email address, and it gives your …
SPF, DKIM, And DMARC Explained for Small Business Owners
SPF, DKIM, and DMARC are email authentication settings for your domain. They help receiving mail systems decide whether a message that claims to come from your domain should be trusted. …
What Are MX Records?
MX records are DNS records that tell the internet where to deliver email for your domain. If someone sends a message to hello@yourbusiness.ca, the sending mail system checks your domain’s …
What to Check Before Changing Email DNS Records
Email DNS records control how your domain sends, receives, verifies, and routes email. A small change can affect every mailbox on the domain, so it is worth slowing down before …
Why Your Business Emails Are Going to Spam
If your business emails are landing in spam, the cause is not always one obvious mistake. Mailbox providers look at many signals before deciding where a message should go. You …
Why You’re Not Receiving Emails After Changing DNS
If your website still works but email stops arriving after a DNS change, the most likely issue is that one or more email records were changed, removed, or added in …
How to Fix Mixed Content Warnings in WordPress
Mixed content warnings usually mean your WordPress site is loading over HTTPS, but one or more files on the page still use HTTP. The SSL certificate may be working, but …
How to Force HTTPS on Your Website
Forcing HTTPS means sending visitors from the unsecured http:// version of your website to the secure https:// version automatically. This should only be done after SSL is installed and working. …
How to Protect Your WordPress Login Page
Your WordPress login page is one of the most common places attackers and automated bots will try first. They may guess passwords, test leaked credentials, or look for weak administrator …
SSL vs HTTPS: What’s the Difference?
SSL and HTTPS are related, but they are not the same thing. An SSL certificate is part of what allows a website to use a secure connection. HTTPS is the …
Website Security Basics for Small Business Owners
Website security is not one setting. It is a set of habits that reduce risk and make recovery easier if something goes wrong. For a small business, security affects trust, …
What Is an SSL Certificate?
An SSL certificate helps protect the connection between a visitor’s browser and your website. When it is installed and working properly, your site can load with https:// instead of http://, …
What Is Mixed Content in WordPress?
Mixed content happens when a WordPress page loads over HTTPS but some parts of the page still load over HTTP. The page is trying to be secure and insecure at …
What to Do If Your Website Gets Hacked
If your website has been hacked, your first job is to stop the damage from spreading and preserve enough information to recover properly. Avoid making random changes or deleting files …
Why Your Website Says Not Secure
A browser may show “Not Secure” when a website is not loading through a trusted HTTPS connection. This can happen even if the site looks normal to you. The warning …
Why Your Website Still Says Not Secure After Installing SSL
Installing SSL is a major step, but it does not always finish the job. Your website can still show “Not Secure” if the certificate is not active for the right …
Error Establishing a Database Connection: What It Means
“Error establishing a database connection” usually means WordPress cannot connect to the database it needs to load your website. WordPress uses files for code, themes, plugins, and uploads. It uses …
Website Not Loading? First Things to Check
When your website is not loading, the first job is to narrow the problem. The issue might be your domain, DNS, hosting plan, SSL, WordPress, a plugin, a browser cache, …
What Does a 403 Error Mean?
A 403 error means the server understood the request but refused to allow access. The page or file may exist, but the server is not willing to show it to …
What Does a 404 Error Mean?
A 404 error means the server could not find the page or file requested by the browser. The website may still be online, but the specific URL does not lead …
What Does a 500 Internal Server Error Mean?
A 500 Internal Server Error means the server ran into an unexpected problem and could not complete the request. The browser can reach the server, but the server cannot finish …
What to Check Before Contacting Hosting Support
Before contacting hosting support, gather the details that help the support team understand the issue quickly. You do not need to diagnose everything yourself, but you should know what you …